The Toronto Sun and I have had a long and up until recently good relationship. I started to read the Sun early on during my formative years in the small fishing town of Port Dover. I was drawn to it’s colourful sports section, pictures of scantily clad women and the fact that the paper was folded like a book which made for easier reads on the ride to school.
As I’ve grown older my reading level remained at the same level as it was during my formative years thus the Sun remained my paper of choice. For the past 8 years I was a subscriber of this daily paper. However a few months ago I had to relinquish my subscription due to many inconsistencies with their delivery. My paper was rarely on time in the morning. I like to read the paper with my breakfast and if the paper arrives at my door before 8 this would be no problem. However the fine folks at the Sun circulation department couldn’t seem to make this happen. I often received my paper sometime in the noon hour after having to make a call to ask about the whereabouts of my paper.
Another source of frustration for me was when the paper actually did arrive to my house that they would toss it on the ground in front of the driveway. This didn’t make much sense to me? I could simply walk to the end of the street and put my money into the box and take my own paper if I was interested in walking to end of my driveway, no? So I made countless calls to the Sun to ask them to put the paper inside my door.
Finally I bring you the 3rd strike in my angst towards the Toronto Sun and it’s home delivery. Everytime I received the paper on time and at my front door, the paper would be rolled up tightly like a Cuban cigar with an elastic. This did not suffice for me. You might be asking yourself why? (or perhaps you think that I’m some kind of dainty newspaper diva, either or and you might be right) This tightly wound newspaper was virtually impossible to read when removing the elastic. The paper would be curled up sans elastic and the paper was rendered useless (non Sun readers would suggest the paper was already rendered useless before the use of elastic, but I digress).
So with all of these mistakes being brought forth towards my paper I had no choice but to cancel my subscription. I placed the call a few months back and decided to either buy the Sun from the box, scam it from the Tim Horton’s (to the youngsters out there this is a fine life lesson) or take it from the custodian at work when he was done with his copy. Life became much simpler with the lack of hassle with my own delivery method.
However a few weeks back I started to receive the Sun again in my door and sans elastic. Better yet it came before 8:00 am. What was going on? Was there some kind of Robin Hood of newspapers out there trying to right a wrong? Was this Karma’s way of being a boomerang and I was being rewarded somehow? Did the Sun see the errors of their ways and feel sorry for me? Well my friends none of these are true in theory.
I placed a call to the Sun to inquire about the randomness of this newspaper delivery. They stated that someone had put me on a welcome wagon promotion. I told them that I’ve lived in my neighbourhood for 6 years and that I’m not too sure why this would be the case. They promptly took away my free paper.
So to sum up this lengthy and meaningless diatribe. When I was paying for the paper I received lacklustre service and questionable delivery. When the paper was coming for free I was completely happy with their service (especially the price) and they actually went above and beyond the delivery standards that I had previously set when I was a subscriber. Hmm?